SHIPPING & RETURN POLICY
Updated September 8, 2020
We are a small family owned and operated winery and our mission is to be able to see you wine wherever you may be and to get it to you as soon as possible. With that said, we very limited production and we currently sell everything in Texas only. If you would like our wine shipped to you outside of Texas, please email us so we know the demand, and sign up for our mailing list where we will announce new shipping zones. Thank you for your patience.
Shipments of wine must be received and signed for by a person 21 years or older.
We recommend having wine shipments sent to a home or office where someone is present during the day to receive packages. This helps avoid re-delivery and returned shipment fees.
The wine ships from Johnson City, Texas. Shipping time can vary depending on order day, time, and destination. Please be prepared to wait 5 - 14 days to receive your wine. This timeframe is a guideline and doesn't guarantee an arrival time for your wine. The best way to do that is via tracking information emailed to you. The timeline for shipping will be longer during the Holiday Season (November/December.)
Shipping charges are based on the weight of the shipment and exact charges will be displayed at checkout.
We reserve the right to hold packages if inclement weather poses a risk to the quality of the wine.
If your package is returned to us for any reason, you will be charged a $20 return fee + a new shipping charge. If you would like your package re-sent, please Contact Us directly to coordinate a re-shipment. We are not made aware of returns until after several attempts and after it is returned to our location so it can take a while to reschedule.
Your complete satisfaction is important to us. We will replace or refund you for any bottle of wine that is damaged, flawed or that you find unsatisfactory. We ask you return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.
Please Contact Us to arrange a return of a corked or flawed product. Once received, we will refund your account for the cost of the product minus discounts, shipping and handling.
Wine Club Cancellations or Changes
All wine club changes or cancellations must be made 30 days prior to a wine club shipment. You will receive an email the month prior to your shipment prompting you to update your information if needed. You may change/cancel online on our website or by emailing firstname.lastname@example.org. There is a $20 fee for any refunds after payment processing and before your shipment has been packaged. Once your shipment has been packaged for shipping, there are no refunds.
Tasting Fees & Reservations Cancellations or Changes
Tasting fees and reservations changes or cancellations must be made 24 hours prior to your appointment in order to receive a refund. If a reservation is canceled within 24 hours of your appointment, you may be charged a cancelation fee of $20 up to $100 depending on the size of your party and services arranged.
Canceled orders processed by credit card will incur a $20 credit card processing fee.